Refund policy

Return & Refund Policy

We offer a 30-day return policy, which means you can request a return within 30 days of receiving your item.

To be eligible for a return, the item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us at info@getstripz.com. Please note that returns must be sent to the following address:
Kirtimų g. 61, Vilnius, Lithuania, 02244

If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

If you have any questions about returns, feel free to contact us at info@getstripz.com.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or incorrect, so we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, such as:

• Perishable goods (e.g., food, flowers, or plants),

• Custom products (e.g., special orders or personalized items),

• Personal care goods (e.g., beauty products),

• Hazardous materials, flammable liquids, or gases.

Unfortunately, we cannot accept returns on sale items or gift cards.

If you have questions about a specific item, please reach out.

Exchanges

The fastest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

EU 14-Day Cooling-Off Period

If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.
As mentioned above, your item must be in the same condition as received—unworn, unused, with tags, and in its original packaging. Proof of purchase is required.

Refunds

We will notify you once we’ve received and inspected your return and let you know whether the refund was approved.
If approved, you’ll be automatically refunded to your original payment method within 10 business days.

Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return and you haven’t received a refund, please contact us at info@getstripz.com.