Shipping policy
Shipping & Delivery
Your order, on its way.
We want receiving your Get Stripz order to feel simple and straightforward. Below, you’ll find what to expect from dispatch to delivery, plus how to reach us if you need help.
Dispatched from Europe · Tracked delivery · Friendly support
Order processing
Orders are normally dispatched from our European warehouse within 1 business day after payment is confirmed.
Orders placed on weekends or public holidays are processed on the next business day. During busy periods, processing may take a little longer.
If your order includes a pre-order item, please check the product page for its estimated dispatch date.
Delivery times
Delivery usually takes 3–7 business days after dispatch, depending on your destination and the shipping method selected at checkout.
Delivery times are estimates. Public holidays, customs checks and carrier delays can occasionally affect when your parcel arrives.
Shipping costs
Available shipping methods and any delivery charges are shown at checkout before you pay.
If your order qualifies for a free shipping offer, this will be reflected at checkout.
Tracking your order
Once your order has been dispatched, we’ll email you your shipping confirmation and tracking details.
Tracking may take a little time to update after the carrier receives your parcel. If you can’t find your shipping email, check your spam folder or contact support@getstripz.com.
Check your delivery details
Please make sure your name, address, postal code and contact details are correct before completing your order.
Spotted a mistake? Email us as soon as possible with your order number and the correct details. We’ll do our best to update your order before dispatch. Once it’s on its way, address changes may no longer be possible.
International orders & customs
For deliveries outside the European Union, local customs duties, import taxes or handling fees may apply.
Unless stated otherwise at checkout, these charges are payable by the recipient and are set by the destination country. Customs processing may also extend delivery times.
If your delivery is delayed
If your parcel hasn’t arrived within the estimated delivery window, check its tracking status and contact us with your order number.
We’ll help investigate with the carrier and keep you informed of the next steps.
Tracking says delivered, but nothing has arrived?
Please check around your delivery address and ask anyone who may have accepted the parcel, including household members, neighbours or building reception.
If you still can’t locate it, email support@getstripz.com so we can help investigate.
Damaged parcels or missing items
If your order arrives damaged or an item is missing, please contact us as soon as you notice the problem.
Include your order number and, where possible, photos of the parcel, packaging and items received. Keep the packaging while we review the issue so we can resolve it as smoothly as possible.
Returns & exchanges
You have 45 days after your products are delivered to request an eligible return or exchange.
Returns and exchanges are free of charge, with postage paid by us. Please contact our team before sending anything back and refer to our Returns & Refunds Policy for full eligibility details.
Need help with your order?
Send us your order number and tell us what you need help with. Our team will guide you through the next steps.